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Call Center Representative (Remote Position)

Remote Positions
Full-time

Dorchester, MD

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Job Description

MUST LIVE IN THE STATE OF MARYLAND ONLY!

Hiring Immediately!

This is a work from home position!

YOU MUST HAVE 1 YEAR MINIMUM CALL CENTER EXPERIENCE.

Experienced Call Center Representatives- No Sales

Currently seeking a Call Center Representative to fill a position with an inbound call center in MD. The ideal candidate should have at least 1 year of Call Center experience and will be passionate about providing an ideal customer experience.

Responsibilities of the Customer Service Representative

  • Answer inbound phone calls and give information regarding state programs.
  • Update customer and account information as needed.
  • Respond promptly to customer needs.
  • Solicit customer feedback to improve service.
  • Handle general customer inquiries and feedback.
  • Perform other call center duties as needed.

Requirements of the Customer Representative Inbound

  • High school diploma or equivalent
  • Minimum 1 year of Call Center experience
  • Ability to understand customer needs and find the best solution to customer problems
  • Strong verbal and written communication skills
  • Strong interpersonal skills and the ability to engage and interact well with others
  • Company will supply equipment
  • Ability to problem solve, prioritize and multi-task
  • Must be flexible, reliable and available for occasional overtime as needed
  • Highspeed internet must be provided

Job Detail

Salary

$17.00

Bonus

We’re an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Type

Full-time

Schedule

  • 8 hour shift
  • Monday to Friday

Experience

  • Call center: 1 year (Required)
  • Customer service: 1 year (Required)

Language

English

Work Location

Remote

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Certifications

  • MBE - Minority Business Enterprise
  • WBE - Women's Business Enterprise
  • SBR - Small Business Reserve
  • WOSB - Woman Owned Small Business
  • DBE - Disadvantaged Business Enterprise
  • SWaM - Small, Women-owned, and Minority-owned business

Contact Us

(443) 279-4550

info@symphonyplacements.com

201 Old Padonia Road Cockeysville, Maryland 21030

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